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1. Overview

Bloom and Balance (“Company,” “we,” “us,” or “our”) operates an online retail store offering beauty, health, and home products through a dropshipping model within the United States. This Shipping & Data Privacy Policy outlines our shipping practices as well as how we collect, use, disclose, and protect your personal information in compliance with applicable laws, including the Federal Trade Commission (FTC) Act, the Telephone Consumer Protection Act (TCPA), the Children’s Online Privacy Protection Act (COPPA), and the California Consumer Privacy Act/California Privacy Rights Act (CCPA/CPRA).

By using our website, you agree to the terms outlined in this policy.

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2. Shipping Policy

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2.1 Order Processing

Orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

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2.2 Shipping Methods & Delivery Times

Because we use a dropshipping model, products may ship from different suppliers. Estimated delivery times:

• Standard Shipping: 5–12 business days

• Expedited Shipping (if available): 3–7 business days

Delivery times are estimates and not guaranteed.

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2.3 Shipping Costs

Shipping fees are calculated at checkout based on order weight, destination, and selected shipping method.

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2.4 Order Tracking

Tracking information will be provided via email once your order has shipped.

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2.5 Delays & Lost Shipments

We are not responsible for delays caused by carriers, customs, or unforeseen circumstances. If your order is lost, please contact us and we will work with the supplier to resolve the issue.

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2.6 Incorrect Addresses

Customers are responsible for providing accurate shipping information. We are not liable for orders shipped to incorrect addresses provided at checkout.

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3. Personal Data Collection

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We may collect the following types of personal information:

• Name, billing and shipping address

• Email address and phone number

• Payment information (processed securely via third-party providers)

• IP address, browser type, and device information

• Order history and preferences

We do not knowingly collect personal information from children under 13 in compliance with COPPA.

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4. Use of Personal Information

We use your personal data to:

• Process and fulfill orders

• Communicate order updates and customer support

• Improve website functionality and user experience

• Prevent fraud and ensure security

• Comply with legal obligations

We will not sell your personal information.

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5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance user experience

• Analyze website traffic

• Store user preferences

You may disable cookies through your browser settings; however, this may affect site functionality.

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6. Third-Party Service Providers

We share necessary information with trusted third parties, including:

• Dropshipping suppliers (to fulfill orders)

• Payment processors (e.g., PayPal, credit card processors)

• Website platform providers (Wix)

• Shipping carriers

These providers are contractually obligated to protect your data and use it only for specified purposes.

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7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal and regulatory requirements

• Resolve disputes and enforce agreements

8. Your Rights Under Applicable Laws

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8.1 FTC (Federal Trade Commission)

You have the right to fair business practices, truthful advertising, and secure handling of your personal data.

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8.2 TCPA (Telephone Consumer Protection Act)

We will not send marketing calls or texts without your prior consent. You may opt out at any time.

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8.3 COPPA (Children’s Online Privacy Protection Act)

We do not knowingly collect personal information from children under 13. If such data is identified, it will be promptly deleted.

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8.4 CCPA/CPRA (California Residents)

California residents have the right to:

• Know what personal data is collected

• Request deletion of their data

• Opt out of the sale or sharing of personal data

• Correct inaccurate information

• Limit use of sensitive personal information

To exercise your rights, contact us using the information below.

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9. Data Transfers

Your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place to protect your data.

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10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure.

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11. Complaints and Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with a relevant supervisory authority, such as:

• The Federal Trade Commission (FTC)

• Your state’s Attorney General office

12. Contact Information

If you have questions, concerns, or wish to exercise your rights, please contact us:

Bloom and Balance Ventures, LLC
Email: bloomandbalanceventures@gmail.com
Phone: 575-808-0117

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13. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.

By using our website, you acknowledge that you have read and understood this Shipping & Data Privacy Policy.