Refund Policy

At Bloom and Balance, we strive to ensure customer satisfaction.

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1. Returns Eligibility

You may request a return if:

• The item is defective, damaged, or incorrect

• The request is made within [insert number, e.g., 14–30 days] of delivery

• The item is unused and in original packaging (where applicable)

Certain items (e.g., personal care products) may not be eligible for return due to hygiene reasons unless defective.

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2. Non-Returnable Items

• Opened or used personal care/beauty products (unless defective)

• Final sale or clearance items

• Gift cards

3. Refunds

• Approved refunds will be issued to the original payment method

• Processing time: typically 5–10 business days after approval

• Original shipping costs are non-refundable unless the error is ours

4. Exchanges

We only replace items if they are defective or damaged.

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5. Return Process

To initiate a return, contact us at:
Email: bloomandbalanceventures@gmail.com
Phone:575-808-0117

Include:

• Order number

• Description of issue

• Photos (if applicable)

We will provide further instructions.

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6. Shipping for Returns

• Customers may be responsible for return shipping costs unless the product is defective or incorrect

• We are not responsible for lost or untracked returns

7. Dropshipping Notice

As a dropshipping business, returns may be handled directly through our suppliers. This may affect return timelines and shipping locations.

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8. Late or Missing Refunds

If you haven’t received a refund:

• Check your bank account

• Contact your payment provider

• Then contact us